Comments on: Communicating With Your Online Customers http://seanseo.com/internet-marketing/communicating-with-online-customers/ SEO Tips and Social Media Advice | SeanSEO Tue, 24 Apr 2012 21:28:50 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Elly http://seanseo.com/internet-marketing/communicating-with-online-customers/comment-page-1/#comment-11155 Elly Sat, 24 Jul 2010 11:04:23 +0000 http://seanseo.com/?p=3747#comment-11155 I agree with you Dobbs, it is no different than getting advertising "junk" mail in your letter box every day. At least with junk mail, you can see the culprit who is delivering it and politely ask them to stop and you can put a sign on your mail box banning all advertising. With your email you don't often know where or who it is coming from and how they got your address. Sometimes unsubscribing can take ages. I agree with you Dobbs, it is no different than getting advertising “junk” mail in your letter box every day.

At least with junk mail, you can see the culprit who is delivering it and politely ask them to stop and you can put a sign on your mail box banning all advertising.

With your email you don’t often know where or who it is coming from and how they got your address. Sometimes unsubscribing can take ages.

]]> By: Sean Rasmussen http://seanseo.com/internet-marketing/communicating-with-online-customers/comment-page-1/#comment-10886 Sean Rasmussen Wed, 21 Jul 2010 00:51:58 +0000 http://seanseo.com/?p=3747#comment-10886 One of the most popular ways of building a list is to provide an opt-in form on your website that gives something away for free in exchange for an email address, like a free ebook for example. AWeber is a great tool for automating the process as it provides opt-in forms and helps you to manage and communicate with your list, and lots more ;-) There are many, many ways of building a list Rita, far too many for me to go into more detail here ;-) One of the most popular ways of building a list is to provide an opt-in form on your website that gives something away for free in exchange for an email address, like a free ebook for example. AWeber is a great tool for automating the process as it provides opt-in forms and helps you to manage and communicate with your list, and lots more ;-)

There are many, many ways of building a list Rita, far too many for me to go into more detail here ;-)

]]> By: Rita http://seanseo.com/internet-marketing/communicating-with-online-customers/comment-page-1/#comment-10855 Rita Tue, 20 Jul 2010 10:26:25 +0000 http://seanseo.com/?p=3747#comment-10855 I Opt-out if I get more than a couple of emails a week. What is more annoying is someone not having an unsubscribe link, then I just report as spam then delete once a week. At the moment as I don't actually have an email list except for family, my question is whats the best way to build an email list ? I Opt-out if I get more than a couple of emails a week.
What is more annoying is someone not having an unsubscribe link, then I just report as spam then delete once a week.
At the moment as I don’t actually have an email list except for family, my question is whats the best way to build an email list ?

]]> By: Peter Damien Ryan http://seanseo.com/internet-marketing/communicating-with-online-customers/comment-page-1/#comment-10821 Peter Damien Ryan Mon, 19 Jul 2010 23:40:42 +0000 http://seanseo.com/?p=3747#comment-10821 "Before you initiate any kind of contact with a customer, ask yourself if it benefits them in some way." Finding the balance between overkill and insufficient contact is the key and that advice quoted is a good yardstick. It will stop you writing just for the sake of it or pushing too hard to the point subscribers are turned off. The broadcast option on your autoresponder also gives the opportunity to send out special messages for those times when you do have something to offer or say that may be of real interest and benefit. This is also a good way to follow Sean's advice to solicut feedback, do a survey and so on. Generally, I prefer to send weekly or fortnightly messages rather than two a week even - but that is based on the type of content I am sending. “Before you initiate any kind of contact with a customer, ask yourself if it benefits them in some way.”
Finding the balance between overkill and insufficient contact is the key and that advice quoted is a good yardstick. It will stop you writing just for the sake of it or pushing too hard to the point subscribers are turned off.

The broadcast option on your autoresponder also gives the opportunity to send out special messages for those times when you do have something to offer or say that may be of real interest and benefit. This is also a good way to follow Sean’s advice to solicut feedback, do a survey and so on.

Generally, I prefer to send weekly or fortnightly messages rather than two a week even – but that is based on the type of content I am sending.

]]> By: Elly http://seanseo.com/internet-marketing/communicating-with-online-customers/comment-page-1/#comment-10818 Elly Mon, 19 Jul 2010 23:07:50 +0000 http://seanseo.com/?p=3747#comment-10818 Hi Sean I for one don't like receiving strings of emails from advertisers or pages of copy I don't have time to read. I am always cancelling out of subscriptions and deleting lines of emails. Sometimes the companies I have cancelled from sneak emails back in and they receive a firm letter to say not to do it again!. I have been reading the comments here, thinking from a marketing point of view it may be better if I did do online marketing advertising by email but I think I may need to build up a bit of confidence with my mailing list to even consider it. I would however be happy to send my newsletter out as I know that will add value to people's lives and is not cold selling. Hi Sean
I for one don’t like receiving strings of emails from advertisers or pages of copy I don’t have time to read. I am always cancelling out of subscriptions and deleting lines of emails. Sometimes the companies I have cancelled from sneak emails back in and they receive a firm letter to say not to do it again!.

I have been reading the comments here, thinking from a marketing point of view it may be better if I did do online marketing advertising by email but I think I may need to build up a bit of confidence with my mailing list to even consider it. I would however be happy to send my newsletter out as I know that will add value to people’s lives and is not cold selling.

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