Comments on: Tips On Providing Great Online Customer Support

By: Peter Damien Ryan

Peter Damien Ryan — Tue, 27 Jul 2010 03:17:55 +0000

Have you ever tried the customer support for Google or Yahoo? They are great examples of what not to do. Well, that even may be hard to assess and often you cannot find how to access direct support – you usually are fobbed off onto some FAQ type page and there is never an easily identifiable link that takes you straight to where you can email them.

A good example is on hostmonster and hostgator – both of these have live chats – which allows you to get answers immediately online. Sometimes you may have to wait until a person is available, but that is OK.

Obviously Google and Yahoo are too big to give a hoot about what Jim Rohn says

By: Bernadette Hay

Bernadette Hay — Tue, 27 Jul 2010 00:28:53 +0000

Giving great customer support is A MUST – whether it’s online or offline. Repeat customers are called clients and it’s clients that do your best advertising for you through word of mouth.

Jum Rohn says “One well-taken-care-of customer can be worth more than $10,000 worth of advertising.”

By: Don White

Don White — Mon, 26 Jul 2010 19:40:02 +0000

Too many companies are lacking when it comes to providing great online support. It’s the smart marketer who will utilise the available tools to keep clients happy.

I’ve never used an autoresponder on a website before so this is another area I’ll have to investigate. The ToDo list is getting longer with each excellent article I read.

By: Renee

Renee — Sun, 18 Jul 2010 11:23:03 +0000

So true – both online and offline!

That shows how important great online customer support is for your online business as everybody can have a problem with a product once in a while, but it depends if the negative impression is left to stay or if it is taken care of with great customer service.

By: Renee

Renee — Tue, 13 Jul 2010 11:51:37 +0000

Great online customer support is definitely key to keep customers. Because there can be huge differences and it is mostly after the sale, so it demonstrates if the shop was only interested in one of money or is really interested in a long term repeat business.

Thanks for the tips, and I guess online an auto responder is an absolutely necessary tool to make sure each customer is acknowledged in the best and fastest possible way.