You said: “People like to be treated like real people who are alive and whose opinions matter”
This is relevant to people online and offline Dobbs

So many people these days in business are nice to you until they get your money and then they show that they don’t care about you at all. You just get ignored and the after sales service becomes non existent.

When that happens you never, ever forget it and you warn other people not to do business with them.

I choose not to be like that either and treat my customers like gold.

Online customer service goes a long way in my eyes when I am choosing a company or website to use so it makes sense to provide great customer service to clients as a website owner as well.

I quite like the live chat option because you just hit a button & Bam! …your connected to someone to answer your query.

I really dislike the automated chat windows that have a bunch of set answers regardless of what you ask, it seems very tacky & can be quite annoying.

This is excellent advice. I’m just a little unsure about including my personal phone number. I get some really strange emails at times and I am concerned about the safety aspect of including my number. I would definitely want to take care of any issues that my customers may have. Do you have any suggestions on how to handle this?

Also, what is the best way to include a live chat option?

I was fortunate enough to grow up in a very small country town in the hills of Arkansas. There was the corner grocery store, the drug store and the bank and that was about it. However the necessity of courtesy and service was learned very early. It wasn’t so much that competition forced it, it was just a way of life in the country.

So applying that sort of manners and courtesies to online marketing is quite easy for me because my parents instilled the whole concept so thoroughly.

People like to be treated like real people who are alive and whose opinions matter. Sean you are absolutely right in showing us how to make sure that we have the superior online customer service basically by being caring people.