I would like to mention about after sales service. There are very few people in my life who have rang me after I have bought something from them, but they are the ones I have remembered as being the most caring and I really appreciated them.

It doesn’t take much to make a phone call, just a voice and a couple of hands. Time well invested.
That is the way I would treat my customers. No questionnaires etc but a nice call to say “how are you going and is there anything you want to ask me about ‘x’, are you happy with the service?” and “it has been lovely to have been able to help you”. Something along those lines.

Customers are gold, and we need to develop a great relationship with them. They like to feel that they are important. I like the personal contact wherever possible.

I’d like to know this too. I can see how many people are subscribing to my RSS feed but not who they are. Is there any way to find out? Does this mean that we should have an opt-in form on our sites if we’re getting subscribers?

Also, I definitely agree that we should be paying attention to customer feedback. I guess I’m used to dealing with this in my day job so I know that whether it’s positive or negative feedback; it’s a great opportunity to cement your relationship with your customer.

paying attention to customer feedback is key to really know what’s going on, not only assuming to know.
One question: how do I Pay know who has bookmarked my page or subscribed to my RSS feed? Can I see that somewhere?